Shipping policy

Thank you for choosing CHANTAL DENISE PAGEL, your trusted New Zealand-based online apparel store. We dedicate ourselves to standardized order processing and reliable logistics management. Our core goal is to ensure all fashion garments are fully inspected, neatly packaged and safely delivered to customers, ensuring a pleasant and secure shopping experience for every user.

1. Order Processing Time

All valid apparel orders will undergo quality inspection, sorting and sealed packaging within 1–7 business days after successful payment and order confirmation. All weekends and official public holidays in New Zealand are excluded from the processing cycle, with no order handling conducted on non-working days.
Order processing cycles may be moderately extended during holiday promotions, flash sales and peak shopping seasons due to increased order volume. We will actively send email notifications to customers once prolonged delays occur, updating the latest order processing progress in a timely manner.

2. Shipping Rates and Delivery Estimates

Logistics shipping fees for all clothing orders are calculated based on package weight, size specifications and delivery destination. The accurate shipping cost will be automatically calculated and clearly displayed on the checkout page before payment confirmation. Our store does not offer free shipping, shipping subsidies or any logistics preferential benefits.
The standard estimated delivery period for all orders is 15 business days. All delivery durations are reference values only and are not absolute guarantees. Actual delivery speed may fluctuate due to logistics carrier operational adjustments, customs clearance audits, adverse weather conditions, regional logistics restrictions and holiday arrangements, which shall be subject to real-time logistics conditions.

3. Shipment Confirmation and Order Tracking

Once your apparel order is dispatched from our warehouse and picked up by the logistics carrier, you will receive an official shipment confirmation email containing your exclusive tracking number and logistics service inquiry channels.
Logistics tracking data will not be synchronized instantly after shipment. Normally, complete transit information and delivery status will be fully available for customer inquiry within 24 to 72 hours after the carrier completes system scanning and data registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, detailed and complete recipient information including full shipping address, valid contact number and recipient name during checkout. Please double-check all information to avoid delivery errors and package return issues.
CHANTAL DENISE PAGEL assumes no liability for misdelivery, package loss or delivery failure caused by incorrect, incomplete or invalid recipient information provided by customers. Any packages returned to our warehouse due to address errors will require customers to bear all return fees and additional reshipping expenses for secondary delivery.

5. Lost or Damaged Packages

If your clothing package is abnormally stranded, missing or confirmed lost during transit, please submit a verification request to our customer service team within 2 days after the expected delivery date, and provide your valid order number for official investigation.
If your apparel products arrive with torn fabric, surface stains, damaged packaging or other transit-induced defects caused by extrusion and rough logistics handling, please contact our support team within 24 hours upon package receipt. Clear photos and videos of the outer packaging and defective goods are required for claim verification. Our team will assess each case individually and provide efficient solutions.

6. Apparel Care and Usage Notice

Every garment sold in our store is attached with professional fabric care labels and targeted maintenance guidelines. Customers are advised to follow official specifications for daily wear, cleaning, drying, ironing and storage to protect the fabric elasticity, color fastness and overall styling of clothing items.
We exclude all liability for garment damage, shrinkage, color fading, deformation and wear failure caused by unauthorized tailoring and modification, non-standard washing methods, high-temperature drying, artificial damage and irregular daily use that violates product care requirements.

7. International Shipping and Customs Notice

All cross-border international apparel shipments may be subject to import duties, commodity taxes and official inspection fees formulated by the trade and customs policies of the destination country or region.
All customs and import-related charges are independent of product prices and shipping costs, and shall be fully undertaken by the customer. These fees are not included in any order settlement. Customers must independently comply with local import regulations, complete customs clearance procedures and pay relevant fees.

8. Contact Information

If you have any inquiries, feedback or doubts about our shipping rules, order processing progress and logistics delivery services, please contact us through our official channels:
Trade Name: CHANTAL DENISE PAGEL
Phone Number: +64 29 513 9577
Email: service@pagelfashion.shop
Physical Address: Clutha Avenue, Wellington, WGN 6035, New Zealand